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Guidelines for Tartu residents

Guidelines for Tartu residents

Dear residents of Tartu!

Due to the rapid spread of the coronavirus (COVID-19), we are consolidating on this page the instructions and guidelines to be observed in regard to the spreading of the virus. COVID-19 is a droplet infection spread from person to person via sneezing and coughing, and the SARS-CoV-2 virus, which spreads through contaminated surfaces and unwashed hands.

How to stop the spread of the coronavirus?

  • The most effective way to prevent infection is to keep your distance. It is recommended that a mask be worn in crowded areas and especially indoors, where it is not possible to keep your distance from other people. Enclosed crowded spaces should be avoided, if possible.
  • Hand hygiene must be observed. Warm water and soap should be used for hand washing, with alcohol-based hand sanitizer being utilised in public places.
  • When sneezing or coughing, you must cover your mouth and nose with a disposable tissue. The used tissue should be thrown away immediately, after which you should wash your hands. If there is no napkin, use your sleeve (inside elbow portion), not your bare hand.
  • If you are sick, you should remain at home, even if your symptoms are mild. If you are experiencing any symptoms, you should suspect infection with the coronavirus and contact your family doctor.

The following guidelines will be updated on a running basis.


The testing tent is located in the lower parking lot of the Tartu Song Festival Grounds. Free testing is only available with a referral from your family doctor.

Instructions from the Health Board:

  • You must arrive for testing at the agreed upon time, not significantly earlier or later.
  • A person who suspects that they are infected with the corona virus may not travel by public transport to take the test.
  • It is recommended that you wear a personal mask and disinfect your hands, while keeping a distance of two metres.
  • If you are exhibiting coronavirus symptoms and it is not possible to visit the testing tent in person, this should be stated when agreeing on the test time, in which case providing a sample at home is recommended.


Schools, nursery schools and hobby groups are subject to the following restrictions to stop the spread of coronavirus:

In schools:

Following the end of the school holidays, there will be no on-site teaching in school buildings from the 5th grade onwards for a period of one week, in order to break the chain of infection. Thus, students may not stay or move about in the buildings of general education schools from 1–7 March. The restriction does not apply to students in grades 1–4 or when students need educational support services or, in the opinion of the teacher, consultations to achieve learning outcomes, engage in practical training, take examinations or tests, or participate in Olympiads.

In nursery schools:

  • only healthy children may be brought to nursery schools, this includes the parent; 
  •  reception of the child in the nursery school and transfer to the parent should, if possible, be organized in the yard area or breezeway; if the weather worsens, 1-2 parents can also stay in the group’s dressing room;
  • it is recommended that daily nursey school activities be performed in smaller groups, with priority being given to outdoor activities over indoor activities.
  • the parent must wear a mask when entering the institution;
  • Parents who are referred for corona testing or who are waiting for the results of their corona test may not bring their child to nursery school.

Hobby education and activities (including workouts):

Group activities in the form of adult hobby education, hobby activities, in-service training, further training, youth work and sports is not permitted for at least the next two weeks. A maximum of 200 people may be present at indoor gatherings. A maximum of 250 people are allowed to participate in hobby education, hobby activities, in-service training, further education, youth work and sports under outdoor conditions, provided that the requirement to disperse people is complied with. The same applies to outdoor sporting events.

The restriction does not apply to national military defence and internal security activities, and the activities of disabled persons. 

Public transportation and waste management


Entrances to city buses are equipped with disinfectants.
It is recommended that a mask be worn on the bus.

From 31 August, city buses will once again switch to autumn timetables. Changes can be viewed in greater detail in the https://web.peatus.ee/ travel planner.

Tartu Smart Bike Share 

The city is doing its best to make the use of Smart Bike Share system bicycles as safe as possible during the period when viruses are spreading, and will be disinfecting the bicycles every day, as required, at bicycle docking stations and in the workshop. Smart Bike Share system users must also be responsible and comply with important health safety regulations:

  • if possible, wear gloves when riding,
  • after you have finished riding the bicycle, wash or disinfect your hands immediately,
  • keep your distance from other road users at bicycle docking stations and while riding the bicycle,
  • the 2+2 rule also applies to Tartu Smart Bike Share bicycles; don’t ride in groups.

waste management

  • The Tartu City Waste Station, located at Jaama 72c and Selli tn 19, is open Mon–Fri 10.00–18.00 and LP 10.00–16.00. 
  • Very important - please don’t collect waste separately by type if you are sick or suspect that you have been exposed to the virus. All waste must be placed in a plastic bag, sealed carefully and thrown away as mixed municipal waste (subject for incineration or landfilling).

Commerce and entertainment

In shops that remain open people must adhere to the principle that they may move alone or in pairs and keep at least 2 meters distance from other people.  Shops, post offices, pharmacies and service providers must ensure that people waiting behind the door follow the 2 + 2 rule and that there are no queues. 

Disinfectants must be provided at the location where the disinfectant is most needed of all shops which remain open. Stores that are open must enforce this rule.

How to behave at the market and in shopping centres:

  • Visit shops as seldom as possible, make a list of necessary items for a longer period.
  • If possible, visit the store during off hours.
  • Keep at least 2 meters distance from other people.
  • When shopping, do not touch goods (both packaged and unpackaged) for no reason.
  • Unpackaged fruit and vegetables must be washed thoroughly. Washing packages is also recommended.
  • Avoid using cash for payment of purchases.
  • Use home delivery services as much as possible.
  • After visiting shops, make sure to properly wash your hands.

The same rules, i.e. the requirement of 50% occupancy, a limit of 200 people indoors and 250 people outdoors, also applies at the places and times when entertainment services are provided. The requirements apply to the provision of entertainment services in both public and non-public places.

The 50% occupancy rule will apply from next week. In addition, the government considers it necessary to implement targeted monitoring of compliance with the requirements in force in catering establishments.

Saunas, swimming pools and water parks:
In saunas, spas, swimming pools, and water parks intended for public use, only sports may be engaged in during the next two weeks, provided that the rules for sports are followed. The restriction does not apply to professional sports activities taking place within the competition system of a sports association, including members and candidates of Estonian adult and youth teams and team players in championship leagues, as well as activities of people with disabilities.

If you are ill, you cannot go to the store or the pharmacy. Don’t delay buying medicine until you are ill.


When visiting cultural or sports institutions, remember the 2+2 rule, disinfect your hands, and wear a mask. 

Participating in sports:

Group activities in the form of adult hobby education, hobby activities, in-service training, further training, youth work and sports is not permitted for at least the next two weeks. A maximum of 200 people may be present at indoor gatherings. A maximum of 250 people are allowed to participate in hobby education, hobby activities, in-service training, further education, youth work and sports under outdoor conditions, provided that the requirement to disperse people is complied with. The same applies to outdoor sporting events.

Public gatherings:

Public gatherings with non-stationary seating shall be permitted indoors at a maximum occupancy of 50%. In this case, no more than 200 people may attend indoor gatherings. Up to 250 people can take part in outdoor events, but they must be scattered.

Food delivery

The current rule of 10+2 remains in force at catering establishments and entertainment service providers. Dining and entertainment establishments are required to close their doors to on-site guests from 22.00 to 06.00.

Based on the need to minimize contact between people, the Tartu City Government recommends that you avoid visiting shops and instead order delivery of food to your home or a parcel machine, if possible. If visiting a shop is unavoidable, it is recommended that you carefully plan your shopping list and also plan ahead. The City Government is also calling on people to help family members and relatives who lack the ability or skills to place orders online.

The page is being updated on a continuous basis.

Information about Coronavirus disease COVID-19

The national coronavirus crisis hotline is 1247.

  • If you suspect that you have been infected with the coronavirus, you should contact your general practitioner (GP), ask for assistance through the GP hotline 1220 (if calling from outside of Estonia: +372 634 6630) or in case of need, call the ambulance at the emergency number 112.
  • COVID-19 symptoms are similar to those of the flu. The virus may cause coughing, fever, and trouble breathing.
  • The best defence against infection is washing hands and avoiding contact with infected people.
  • After returning from abroad, you have to stay in home isolation for 14 days.

Read more about the coronavirus on the website of the Health Board.


The City of Tartu opened an environment on its homepage, where it is calling on people in need, people ready to help and citizens’ initiatives to make themselves known. Information is awaited from anyone who is ready to contribute to helping others or who knows someone who is in need of help during the crisis. The city is also awaiting information on citizens’ initiatives that are focused on assisting fellow city residents. All volunteers definitely need to be healthy and ready to contribute their time in accordance with specific agreements.

Additional information www.tartu.ee/tartuaitab (In Estonian)

Emergency situation

Raekoja infokeskus

  • Bussikaarte saab osta R-kioskist. Pileteid ja raha laadida saab bussikaardile R-kioskist, veebilehelt tartu.pilet.ee või mobiiliga.
  • Bussikaardi soodustuse saamiseks tuleb soodustust tõendav dokument ja isikut tõendav dokument (puude otsus vms) saata infokeskuse e-posti aadressile infokeskus@tartu.ee.
  • Tasuta bussikaardi saamiseks tuleb ühendust võtta telefoni või e-posti teel.
  • Tasulisi pikemaajalisi parkimiskaarte saab osta parkimisautomaatidest või veebilehelt parkimine.ee.
  • Parkimis- ja bussitrahve saab vaidlustada, kui saadate digiallkirjastatud vaide/vastulause e-postile vtm@tartu.ee

Tartu linna infotelefonile 1789 saab jätta heakorrateateid ning küsida linnavalitsusega seotud infot ning abi rattaringluse ja bussiliikluse küsimustes.


Hoolekandeasutustes on ajutiselt külastuskeeld. Hoolekandeasutuste külastuste lubamise kohta jälgige jooksvalt infot Tartu linna koduleheküljel.

Eakate päevakeskused on suletud.

Toimetulekutoetust saab taodelda ka e-keskkonnas. Linnavalitsus palub isiklikult vastuvõtule pöörduda ainult äärmisel vajadusel.

Sotsiaal- ja tervishoiuosakonna piirkonnakeskustes toimub vastuvõtt, eelnevalt on soovitatav leppida telefoni või e-kirja teel kokku aeg kohtumiseks. 

Täiendavat teavet saab sotsiaal- ja tervishoiuosakonna üldtelefonil 736 1300 või e-posti teel  sto@tartu.ee .

Vaimne tervis

Meie igapäevased tegevused ja elurütm võivad hetkel olla häiritud. Mõtle sellele, kuidas sa saaksid olukorraga kohaneda ja luua endale uued positiivsed igapäevarutiinid. Päevakavasse peaksid kuuluma nii kasulikud kui meeldivad tegevused.
Tee endale päevaplaan, selle järgimine suurendab turvatunnet ja vähendab määramatusest põhjustatud abitus- ja hirmutunnet. Täpsemalt saad häid ja kasulikke soovitusi kriis.ee kodulehelt.

  • Maga piisavalt - vähemalt 8 tundi öösel.
  • Ära unusta olulisi toidukordi - mitmekesine, regulaarne toidulaud on hea enesetunde alus.
  • Tee tervisesporti - tervise liikumine on hea nii vaimsele kui ka füüsilisele tervisele. Võimalusel on hea õues liikumine, kuid ära unusta 2+2 reeglit ning liigu vaid üksi või kahekesi. Liikumine on võimalik ka kodustes tingimustes ja veebist leiab rohkesti erinevaid trennijuhiseid.
  • Suhtle pere ja sõpradega - helista, korralda veebipidu Skype’i või muu videoedastus platvormi abil.
  • Tee iga päev vähemalt üks positiivne tegevus, mis sulle rõõmu pakub - näiteks saad ühineda 21-päevase positiivsuse väljakutsega.
  • Väldi alkoholi, suitsu ja narkootikume. 
  • Kasuta lõõgastumistehnikaid - loe raamatuid, vaata filme, meisterda, tee suurpuhastus - asjad, millele enam kasutust ei leia saad viia Tartu Uuskasutuskeskusesse kontaktivabalt, kui helistad nende kontakttelefonile.
  • Jälgi vaid usaldusväärseid infokanaleid - liigne uudistevoo lugemine võib tekitada üleliigset stressi.

Kultuuriministeerium on kogunud rohkelt võimalusi, kuidas eriolukorras koduseinte vahel kultuuri nautida. 

Tartumaa Turism on koondanud laia ülevaate, mida kodus olles teha, valik on alates e-ristsõnadest ja mälumängudest kuni huvitavate virtuaalreisideni välja.

Facebookis on loodud ühtne grupp nimega Karantiiniklubi, kust saab veel lisaks palju mõtteid, kuidas oma aega sisustada, kuid eelkõige infot, kuidas ja kus saab nautida Eesti artistide virtuaalkontserte.

Maailma virtuaalsed muuseumid, loomaaiad, akvaariumid ja teemapargid.

Professionaalne abi

Kui tunned, et iseseisvalt enam vaimse tervisega toime ei tule, pöördu abi saamiseks professionaalide poole.

Sotsiaalkindlustusamet korraldab Tartus koroonaviiruse levikust tingitud taastavaid aruteluringe. Aruteluringis osalemiseks anna endast märku meiliaadressil helerin.valba@sotsiaalkindlustusamet.ee. Taastav õigus on protsess, mille eesmärgiks on tuua kokku need, keda juhtunu on mõjutanud, arutades selle üle, mis juhtus, millised on osapoolte vajadused ning kuidas juhtunu heastada nii hästi kui võimalik. Taastavas aruteluringis osalenud jagavad enda kogemusi SIIN.

Psühhosotsiaalne kriisiabi:
Sotsiaalkindlustusameti ohvriabisüsteem pakub psühhosotsiaalset kriisiabi kõigile soovijatele. Psühhosotsiaalne toetus on suunatud emotsionaalsetele, sotsiaalsetele, vaimsetele ja hingelistele vajadustele.

Koroonast tingitud segaduse ja muredega toimetuleku soovitusi jagatakse veebileheküljel Peaasi, vaata ka Peaasja veebiseminare kriisiga toimetulekuks.

Psüühiliste probleemide puhul on võimalik abi saada perearstilt, psühhiaatrilt, psühholoogilt, psühhiaatriahaiglast ja usaldustelefonidelt:

  • Kriisiinfotelefon: 1247 (nõustatakse 24/7 eesti, vene ja inglise keeles)
  • Riiklik usaldustelefon: 126 (eesti keeles) ja 127 (vene keeles)
  • Noorte usaldustelefon: 646 6666 (N–L, kl 19-22)
  • Eluliini usaldustelefon: 655 8088 (eesti keeles, kl 19-7), 655 5688 (vene keeles, K, N, R, kl 19-7)
  • Dementsuse info- ja usaldusliin 644 6440. Avatud E, T, N, R 12–16; K 16–20.
  • Vaimse tervise nõustamine noorele, lapsevanemale, spetsialistile ja spetsialistide kontaktid eesti ja vene keeles: enesetunne.ee

Maski kandmine

Terviseamet ja Eesti Vabariigi valitsus soovitavad viiruse leviku piiramiseks kanda maski. Põhja-Eesti regionaalhaigla kiirabikeskuse juhataja doktor Arkadi Popov on avaldanud arvamust, et maski kandmine on soovituslik olukordades, kus puututakse kokku teiste inimestega. Oluline on aga meeles pidada, et ka maski kandes tuleks hoida teistega vähemalt kahemeetrist vahet.

Pea meeles

Loe tarbijakaitse ja tehnilise järelevalve ameti täpsemaid juhiseid maski õigeks kasutamiseks. Vaata ka ameti ja Kuressaare haigla õpetusi, kuidas mask ise kodus valmis teha. 


Kui jääd ise maski valmistamisel hätta, aitavad mitmed kodumaised veebipoed: Manna Couture, Norrison, Sarapiku, Butiik KK, The Korsars, Bellfire, Marat, Tartu Uus Teater, Veta Fashion, T-style. Ühekordseid maske saab tellida näiteks PRO Kosmeetika,, EsmakaitseAllo ja Medifumi veebilehtedelt. Maskid on saadaval ka apteekides ja toidupoodides. Kuna varud täienevad, tuleks maske osta korraga ainult vajaduse piires. 

Kuressaare haigla õpetus maski tegemisest

Kust saada infot?

Muud infoallikad ja abinumbrid


  • 1247 on üleriigiline koroonaviiruse infotelefon, millele helistades aidatakse saada vastuseid koroonaviirusega seotud küsimustele. Tasuta telefon töötab 24/7.

  • 600 1247 on häirekeskuse infotelefon, millele saavad koroonaviirusega seotud küsimustes helistada emad ja isad, kelle lapsed on välismaal. Samuti saab sellele numbrile helistada piiri tagant, et nõu küsida.

  • 1220 on perearsti nõuandeliin. Tugeva hingamisraskuse või õhupuuduse korral helistage hädaabinumbrile 112.

  • 677 6822 on üleriigilise tasuta nõuandeliini number, kus E–R kl 9–17 annavad hambaarstid nõu hambamurede korral.

  • 644 6440 on dementsuse infoliin, kust saavad nõu nii dementsussündroomiga inimesed, nende lähedased kui ka spetsialistid ja tervishoiu- ja sotsiaalteenuste osutajad.

  • 5331 9976 on ämmaemandate nõuandeliin, kust saab infot Tartu Ülikooli kliinikumi rasedatele ja sünnitajatele pakutava abi kohta.

  • Teave Tartu ülikooli kliinikumi töökorralduse kohta: https://www.kliinikum.ee/patsiendile/.

  • Noored vanuses 16-26 võivad oma muredega pöörduda portaali peaasi.ee poole, kus nõustatakse videosilla vahendusel.

Last changed 22.02.2021